Dealing with the Employment Tribunal direct

As soon as you receive a claim and indemnity is confirmed under your policy, we will advise the Employment Tribunal of our interest on your behalf, which will mean that all correspondence will come to us.

Submitting the response for you

The first step in any claim is to make sure a well-detailed response is filed within the time limit provided set by the Employment Tribunal. Our team will work with you to make sure the response fully sets out your case and also that any legal issues are correctly raised including important issues, such as failure by the claimant to comply with time limits or arguments relating to the tribunal’s jurisdiction to hear any claim.

We will make sure that you are in the best possible position at the start of any claim and that any applications for pre-hearing reviews or case management discussions are made to ensure there is a proactive response and the claimant knows from the earliest stage that the case will be progressed to a conclusion as quickly as possible.

Identifying witnesses and preparing the case

We will make sure the relevant witnesses are identified at an early stage so that we can maximise the available time to work with them in connection with the preparation of their witness evidence and, if necessary, to prepare them for any appearance at the Employment Tribunal. We know that proceedings can be time-consuming when all witnesses have other responsibilities elsewhere doing their day job.

We will keep the inconvenience to a minimum and make sure that witnesses are contacted when their time can be effectively used.

We will also work with you to identify the relevant documents for disclosure and we will deal with the preparation of the bundles of documents needed for any hearing.

As the case progresses, we will deal with the claimant’s representatives and also the appointed ACAS officer together with all the preliminary stages that the tribunal require.

Dealing with negotiation

Some cases may be better disposed of without a hearing. Our team are skilled negotiators and when required will ensure that any settlement is on the best possible terms without the risk of further litigation.

A lot of employment cases require innovative solutions that take realistic account of the employment relationship which may be ongoing, for example, when there is a claim relating to discrimination. We are used to looking at alternative ways of achieving effective settlements through methods, such as conciliation or mediation.

We will always discuss the commercial options with you and we are sensitive to the hidden cost of wasted management time that can be incurred in fighting claims, taking into account factors such as the deductible element that may be incurred.

Representation at the hearing

We will make sure that you are legally represented at the hearing and that your experienced representative is fully prepared and briefed to contest any claim. This will include making sure your people are comfortable with their role in any proceedings. We will provide a witness guide to the process and can also supply a link to a training video and PDF guide at a discounted rate by contacting

We will ensure that any case is fully argued at the hearing and that where necessary the claimant and any witnesses are put to strict proof and thoroughly cross-examined. 

After the hearing

If any matters need attending to following the hearing, our service will continue until the claim is fully concluded. Whilst we do not expect this to be needed very often, our service includes dealing with any matters or further hearings in relation to compensation and, if appropriate, consideration of an appeal.